Advancing Organisational Resilience
Brad Smith
Principal Consultant, Camms
5 Mins
Date : February 07, 2024

In the ever-evolving landscape of global challenges, resilience has emerged as a critical attribute for businesses to survive and thrive. As the world grappled with the seismic impact of the COVID-19 pandemic, organisations faced an unprecedented test of their operational resilience. The swift shift to remote work, supply chain disruptions, staff absences, cyber-attacks and unpredictable market demands became a norm almost overnight. As we look back, the testing of organisational resilience during the pandemic was not an isolated or one-off scenario.

  • In September 2022, Optus, Australia's third-largest telecommunications companies, fell victim to a data breach via a publicly exposed API, affecting 9.7 million current and former customers, illustrating the ever-present threat and subsequent disruption to business operations.
  • In November 2023, a cyber-attack on Australia’s biggest port operator, DP World, who manage 40% of goods entering and leaving the country, disrupted operations for 3 days. The government invoked the national crisis management framework used during the COVID-19 pandemic in response to the breach.
  • In September 2016 twin tornadoes caused a complete grid failure in South Australia leaving 850,000 homes and businesses and 1.7 million residents without electricity. Some power was returned after 4 hours but a number of properties were without power for days. It was estimated that it cost businesses in excess of $AU360 million.

These events underscore the urgency of establishing and maintaining strong operational resilience. This blog post examines the strategies businesses can employ to fortify their operational resilience, ensuring not just survival but sustained success in a volatile, uncertain, complex, and ambiguous environment.

Business Continuity Planning and Management is Key

Business continuity is the ability of an organisation to continue operating during a major disruption, such as a natural disaster, cyber-attack, or power outage. It is important for organisations of all sizes to have a business continuity plan in place to minimise the impact of a disruption and ensure that they can continue to serve their customers and employees.

There are many reasons why business continuity is important. Here are just a few:

Minimised Downtime: Swiftly resuming operations post-disruption event is vital for maintaining service continuity, particularly in high-stakes or time-sensitive business environments.

Reduced Financial Loss: By minimising downtime and facilitating rapid recovery, business continuity and disaster recovery plans substantially decrease potential financial losses associated with extended periods of inactivity or reduced operational capacity.

Enhanced Reputation and Customer Trust: Effective business continuity and Disaster Recovery Plans establish organisations as reliable and responsible entities, boosting reputation among customers, stakeholders, and industry peers, especially during crises.

Regulatory Compliance: Some business sectors such as financial services and healthcare (US) are required by legislation to have business continuity and disaster recovery plans.

Employee Safety and Wellbeing: Ensuring the safety and wellbeing of employees during disruptions underpins resilience and the ability to continue to operate effectively and efficiently.

Supply Chain Security: Identifying and addressing supply chain vulnerabilities, is vital for businesses relying heavily on external suppliers and vendors.

The Role of Business Continuity Planning and Management Software

Software solutions, such as Camms.Resilience, can play a pivotal role in the success of and organisation’s business continuity planning and management.

Key elements include:

  • Planning: Creating business continuity and management plans with a consistent methodology, accessed through a central register.
  • Assessing: Performing business impact assessments to develop and refine plans.
  • Recovering: Executing business continuity and management plans in line with recovery time objectives.

The shift towards cloud-based applications, like Camms.Resilience, provides unparalleled performance and reliability. Cloud applications are designed for seamless operation from anywhere, ensuring a resilient infrastructure for remote workforces. Incorporating robust software solutions further enhances organisational resilience.

Utilising software, such as Camms.Resilience, can streamline processes, centralise data, and automate critical functions. This not only ensures a more efficient response to disruptions but also facilitates real-time monitoring and analysis of key metrics. The integration of software solutions into resilience strategies empowers organisations to proactively identify and address potential challenges, ultimately contributing to a more adaptive and resilient business ecosystem.

Create a Comprehensive Operational Resilience Solution

Beyond Short-Term Shock: Building Long-Term Resilience

In today’s world, major disruptions that affect a business or organisation’s ability to deliver its good or services are inevitable.

Building Operational resilience capabilities enables organisations to manage disruptions, plan strategically, for these major disruptions and manage effectively and efficiently when they occur.

Software solutions like Camms.Resilience, can play a vital role in preparing and executing your organisation’s business continuity and management plans, ensuring you not only survive but continue to thrive.

Watch our short video to discover how Camms.Resilience can be your partner in organisational sustainability.

Schedule a meeting with one of our Virtual Consultants to gain more in-depth insights into the functionality and behaviour of the Camms solution.

If you prefer a personalised follow-up from Camms, kindly leave your details [here].

To watch our on demand webinar featuring guest speaker and resilience expert Daniel Bull, [click here].

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Advancing Organisational Resilience
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